Question 1

How many cookies are included in the gift set?

Accepted Answer

Each Bakervee Premium Cookie Gift Set includes six cookies. You can choose your own selection from the available cookie flavours when building your box.

Question 2

Can I choose my own cookie flavours?

Accepted Answer

Yes. You can mix and match your box of six cookies however you like. Choose one of each, double up on favourites, or fill the box with six of the same cookie.

Question 3

Can I add a gift message?

Accepted Answer

Yes. At checkout, you can add an optional gift message for the recipient. Your message will be included inside the box.

Question 4

Can I choose a dispatch date?

Accepted Answer

Yes. You can select your preferred dispatch date before checkout. This is the date your box leaves the Bakervee kitchen.

Question 5

How much is delivery?

Accepted Answer

Delivery is £5 via DPD. This will be added automatically at checkout.

Question 6

How long do the cookies last?

Accepted Answer

Cookie magic lasts up to 5 days. For maximum enchantment, enjoy within 3. Best enjoyed at room temperature. ✨🍪

Question 7

Do the cookies contain allergens?

Accepted Answer

Although all precautions have been taken to avoid cross contamination, please be aware this product has been produced in a facility that also handles peanuts, tree nuts, sesame, dairy, gluten, milk and eggs.

Question 8

Are the cookies suitable for people with allergies?

Accepted Answer

Because Bakervee cookies are made in a kitchen that handles common allergens, they may not be suitable for people with severe allergies. Customers should read the allergen information carefully before ordering.

Question 9

When should I eat the cookies?

Accepted Answer

For the best flavour and texture, enjoy your cookies at room temperature and ideally within 3 days of receiving them.

Question 10

What happens after I place an order?

Accepted Answer

Once your order is placed and payment is successful, you'll receive an order confirmation email. Your order will then be prepared for your chosen dispatch date.

Question 11

Will I receive tracking information?

Accepted Answer

Yes. Once your order has been dispatched, you'll receive a dispatch confirmation email with tracking details if available.

Question 12

Can I change my order after placing it?

Accepted Answer

Please contact Bakervee as soon as possible after placing your order if you need to make a change. Changes cannot be guaranteed once your order is being prepared or has been dispatched.

Frequently Asked Questions

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