Privacy Policy

Who we are

Bakervee makes luxury cookie gift sets by hand in Bath. This policy explains what personal information we collect, how we use it, and your rights. If you have any questions, contact us at cookies@bakervee.com.

Information we collect

• Your name, email address, delivery address and phone number when you place an order.
• Order details, gift messages and dispatch preferences.
• Payment information, which is processed securely by our payment provider — we do not store full card details.
• Technical data such as your browser type and cookies used to run and improve our website.

How we use your information

• To process, fulfil and deliver your order.
• To send order confirmations and dispatch updates.
• To respond to your enquiries and provide customer support.
• To improve our products, website and service.

Cookies

We use cookies to keep the website working, remember your preferences and understand how visitors use our site. You can accept or decline non-essential cookies via the banner shown on your first visit, and you can change your browser settings to manage cookies at any time.

Sharing your information

We only share your information with trusted partners who help us run our business — such as our delivery courier (DPD) and payment provider — and only to the extent needed to fulfil your order. We never sell your personal data.

Your rights

You have the right to access, correct or request deletion of your personal data, and to object to certain processing. To exercise any of these rights, email us at cookies@bakervee.com.

Contact us

For any questions about this policy or your personal data, please email cookies@bakervee.com.